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“It is humbling to work alongside the entire group [of providers] who are dealing with tragedy and the life-long pain of those who live in the aftermath.”

Show up.


Chief Jim Hooley is Chief of Emergency Medical Services for the city of Boston. We saw him bring into collaborative spaces his deep experience, system insight, and commitment to showing up (sometimes from the front seat of an EMS response vehicle) in order to learn, listen and imagine different ways of working.

Chief Hooley taught us that expertise and openness can coexist without fanfare.


The project: We partnered with Chief Hooley as part of a working group tasked with designing an updated protocol for the city’s response to incidents of community violence. Read about some of the city’s supports here.
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