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“Many of our service providers have their own trauma from lack of services, and they get into a frenzy to provide the services needed. But it’s not enough to get to the end goal, we need to use a process to support them.”


Isaac Yablo is Senior Advisor for Community Safety for the City of Boston. He moves seamlessly across scales, from city-wide strategy to on-scene response. In his work, we watched how well Isaac sees people, where they are coming from, and the structures that surround them: the not visible things that are driving visible behaviors.

Isaac has shown us what it can mean to be seen.

The project: We worked with Isaac in co-designing an updated protocol for the city’s response to incidents of community violence. Read about some of Isaac’s work here.
Our mission is to use design to reduce structural inequity in America. Agncy is a 501(c)(3) nonprofit organization.  © 2020 Agncy Design Inc. 
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