^{“Many of our service providers have their own trauma from lack of services, and they get into a frenzy to provide the services needed. But it’s not enough to get to the end goal, we need to use a process to support them.”}

Affirm.

Isaac Yablo is Senior Advisor for Community Safety for the City of Boston. He moves seamlessly across scales, from city-wide strategy to on-scene response. In his work, we watched how well Isaac sees people, where they are coming from, and the structures that surround them: the not visible things that are driving visible behaviors.

Isaac has shown us what it can mean to be seen.

^{The project: We worked with Isaac in co-designing an updated protocol for the city’s response to incidents of community violence. Read about some of Isaac’s work here.}